Bonjour,
Le disque dur de mon serveur dédié rapporte des erreurs SMART. J'ai ouvert un ticket il y a 4 jours (29.09) mais je n'ai toujours aucune réponse...
Que faire pour avoir une assistance du support ?
Voici le résultat de mon test SMART :
Code:
root@ns398013:~# fdisk -l
Disque /dev/sda*: 1,8 TiB, 2000398934016*octets, 3907029168*secteurs
Unités*: secteur de 1 × 512 = 512*octets
Taille de secteur (logique / physique)*: 512*octets / 4096*octets
taille d'E/S (minimale / optimale)*: 4096*octets / 4096*octets
Type d'étiquette de disque*: gpt
Identifiant de disque*: FABE8F41-5933-4418-8A87-88F17B69A9F6
Device Start End Sectors Size Type
/dev/sda1 40 2048 2009 1004,5K BIOS boot
/dev/sda2 4096 411647 407552 199M Linux filesystem
/dev/sda3 411648 31866879 31455232 15G Linux filesystem
/dev/sda4 31866880 33961983 2095104 1023M Linux swap
/dev/sda5 33961984 3907018751 3873056768 1,8T Linux filesystem
root@ns398013:~# smartctl -a -d ata /dev/sda
smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Toshiba 3.5" HDD DT01ACA...
Device Model: TOSHIBA DT01ACA200
Serial Number: 333PT3XKS
LU WWN Device Id: 5 000039 ff3c9e65c
Firmware Version: MX4OABB0
User Capacity: 2 000 398 934 016 bytes [2,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Oct 3 14:51:51 2016 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.
General SMART Values:
Offline data collection status: (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (15109) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 252) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 090 090 016 Pre-fail Always - 262201
2 Throughput_Performance 0x0005 139 139 054 Pre-fail Offline - 72
3 Spin_Up_Time 0x0007 133 133 024 Pre-fail Always - 286 (Average 285)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 61
5 Reallocated_Sector_Ct 0x0033 001 001 005 Pre-fail Always FAILING_NOW 1995
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 124 124 020 Pre-fail Offline - 33
9 Power_On_Hours 0x0012 098 098 000 Old_age Always - 14176
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 61
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 69
193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 69
194 Temperature_Celsius 0x0002 193 193 000 Old_age Always - 31 (Min/Max 17/51)
196 Reallocated_Event_Count 0x0032 001 001 000 Old_age Always - 2214
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 80
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 76 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 76 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 08 08 cf 56 00 Error: UNC at LBA = 0x0056cf08 = 5689096
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 a8 08 cf 56 40 00 2d+22:02:16.651 READ FPDMA QUEUED
61 08 a0 28 41 ce 40 00 2d+22:02:16.444 WRITE FPDMA QUEUED
61 10 98 18 41 ce 40 00 2d+22:02:16.425 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 2d+22:02:16.422 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 2d+22:02:16.422 READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
Error 75 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 08 08 cf 56 00 Error: WP at LBA = 0x0056cf08 = 5689096
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 10 90 18 41 ce 40 00 2d+22:02:15.653 WRITE FPDMA QUEUED
60 08 88 08 cf 56 40 00 2d+22:02:12.584 READ FPDMA QUEUED
61 08 80 10 41 ce 40 00 2d+22:02:01.720 WRITE FPDMA QUEUED
61 50 78 c0 40 ce 40 00 2d+22:02:01.708 WRITE FPDMA QUEUED
61 08 70 60 66 4a 40 00 2d+22:01:45.165 WRITE FPDMA QUEUED
Error 74 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 08 08 cf 56 00 Error: WP at LBA = 0x0056cf08 = 5689096
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 08 80 c8 76 87 40 00 2d+22:01:07.251 WRITE FPDMA QUEUED
61 08 78 f8 4a 86 40 00 2d+22:01:07.251 WRITE FPDMA QUEUED
61 08 70 20 49 86 40 00 2d+22:01:07.251 WRITE FPDMA QUEUED
61 08 68 00 49 86 40 00 2d+22:01:07.251 WRITE FPDMA QUEUED
61 08 60 80 48 86 40 00 2d+22:01:07.251 WRITE FPDMA QUEUED
Error 73 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 08 08 cf 56 00 Error: UNC at LBA = 0x0056cf08 = 5689096
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 40 08 cf 56 40 00 2d+22:01:02.317 READ FPDMA QUEUED
61 08 38 30 40 ce 40 00 2d+22:01:02.258 WRITE FPDMA QUEUED
61 50 30 e0 3f ce 40 00 2d+22:01:02.230 WRITE FPDMA QUEUED
61 08 28 10 bf 8a 40 00 2d+22:01:02.230 WRITE FPDMA QUEUED
61 08 20 d8 30 58 40 00 2d+22:01:02.230 WRITE FPDMA QUEUED
Error 72 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 08 08 cf 56 00 Error: UNC at LBA = 0x0056cf08 = 5689096
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 08 20 08 cf 56 40 00 2d+21:59:56.097 READ FPDMA QUEUED
61 08 18 38 3f ce 40 00 2d+21:59:55.892 WRITE FPDMA QUEUED
61 08 10 b0 61 2f 40 00 2d+21:59:55.865 WRITE FPDMA QUEUED
61 08 08 a8 61 2f 40 00 2d+21:59:55.865 WRITE FPDMA QUEUED
61 28 00 10 3f ce 40 00 2d+21:59:55.865 WRITE FPDMA QUEUED
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 3759 -
# 2 Short offline Completed without error 00% 3757 -
# 3 Short offline Completed without error 00% 3757 -
# 4 Short offline Completed without error 00% 2783 -
# 5 Short offline Completed without error 00% 2783 -
# 6 Short offline Completed without error 00% 2775 -
# 7 Short offline Completed without error 00% 2714 -
# 8 Short offline Completed without error 00% 2698 -
# 9 Short offline Completed without error 00% 47 -
#10 Short offline Completed without error 00% 38 -
#11 Short offline Completed without error 00% 38 -
#12 Short offline Completed without error 00% 2 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
