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Erreur SMART - Aucune réponses au ticket ouvert ...


AlexR
04/10/2016, 10h18
Bonjour,

Est-ce que tu aurais ton NIC et l'ID du ticket que tu as ouvert s'il te plaît ?

Je pourrais alors voir avec le service Dysfonctionnement ce qu'il en est de ton ticket.

Merci.

Cordialement, Alexandre R.
Technicien Support IT – Cloud / Infrastructure

Khobal
03/10/2016, 14h52
Bonjour,

Le disque dur de mon serveur dédié rapporte des erreurs SMART. J'ai ouvert un ticket il y a 4 jours (29.09) mais je n'ai toujours aucune réponse...

Que faire pour avoir une assistance du support ?

Voici le résultat de mon test SMART :

Code:
root@ns398013:~# fdisk -l

Disque /dev/sda*: 1,8 TiB, 2000398934016*octets, 3907029168*secteurs
Unités*: secteur de 1 × 512 = 512*octets
Taille de secteur (logique / physique)*: 512*octets / 4096*octets
taille d'E/S (minimale / optimale)*: 4096*octets / 4096*octets
Type d'étiquette de disque*: gpt
Identifiant de disque*: FABE8F41-5933-4418-8A87-88F17B69A9F6

Device        Start        End    Sectors    Size Type
/dev/sda1        40       2048       2009 1004,5K BIOS boot
/dev/sda2      4096     411647     407552    199M Linux filesystem
/dev/sda3    411648   31866879   31455232     15G Linux filesystem
/dev/sda4  31866880   33961983    2095104   1023M Linux swap
/dev/sda5  33961984 3907018751 3873056768    1,8T Linux filesystem

root@ns398013:~# smartctl -a -d ata /dev/sda
smartctl 6.4 2014-10-07 r4002 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Toshiba 3.5" HDD DT01ACA...
Device Model:     TOSHIBA DT01ACA200
Serial Number:    333PT3XKS
LU WWN Device Id: 5 000039 ff3c9e65c
Firmware Version: MX4OABB0
User Capacity:    2 000 398 934 016 bytes [2,00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Mon Oct  3 14:51:51 2016 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x84) Offline data collection activity
                                        was suspended by an interrupting command from host.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (15109) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 252) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   090   090   016    Pre-fail  Always       -       262201
  2 Throughput_Performance  0x0005   139   139   054    Pre-fail  Offline      -       72
  3 Spin_Up_Time            0x0007   133   133   024    Pre-fail  Always       -       286 (Average 285)
  4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       61
  5 Reallocated_Sector_Ct   0x0033   001   001   005    Pre-fail  Always   FAILING_NOW 1995
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   124   124   020    Pre-fail  Offline      -       33
  9 Power_On_Hours          0x0012   098   098   000    Old_age   Always       -       14176
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       61
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       69
193 Load_Cycle_Count        0x0012   100   100   000    Old_age   Always       -       69
194 Temperature_Celsius     0x0002   193   193   000    Old_age   Always       -       31 (Min/Max 17/51)
196 Reallocated_Event_Count 0x0032   001   001   000    Old_age   Always       -       2214
197 Current_Pending_Sector  0x0022   100   100   000    Old_age   Always       -       80
198 Offline_Uncorrectable   0x0008   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 76 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 76 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 08 cf 56 00  Error: UNC at LBA = 0x0056cf08 = 5689096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 08 a8 08 cf 56 40 00   2d+22:02:16.651  READ FPDMA QUEUED
  61 08 a0 28 41 ce 40 00   2d+22:02:16.444  WRITE FPDMA QUEUED
  61 10 98 18 41 ce 40 00   2d+22:02:16.425  WRITE FPDMA QUEUED
  ef 10 02 00 00 00 a0 00   2d+22:02:16.422  SET FEATURES [Enable SATA feature]
  27 00 00 00 00 00 e0 00   2d+22:02:16.422  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

Error 75 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 08 cf 56 00  Error: WP at LBA = 0x0056cf08 = 5689096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 10 90 18 41 ce 40 00   2d+22:02:15.653  WRITE FPDMA QUEUED
  60 08 88 08 cf 56 40 00   2d+22:02:12.584  READ FPDMA QUEUED
  61 08 80 10 41 ce 40 00   2d+22:02:01.720  WRITE FPDMA QUEUED
  61 50 78 c0 40 ce 40 00   2d+22:02:01.708  WRITE FPDMA QUEUED
  61 08 70 60 66 4a 40 00   2d+22:01:45.165  WRITE FPDMA QUEUED

Error 74 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 08 cf 56 00  Error: WP at LBA = 0x0056cf08 = 5689096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 08 80 c8 76 87 40 00   2d+22:01:07.251  WRITE FPDMA QUEUED
  61 08 78 f8 4a 86 40 00   2d+22:01:07.251  WRITE FPDMA QUEUED
  61 08 70 20 49 86 40 00   2d+22:01:07.251  WRITE FPDMA QUEUED
  61 08 68 00 49 86 40 00   2d+22:01:07.251  WRITE FPDMA QUEUED
  61 08 60 80 48 86 40 00   2d+22:01:07.251  WRITE FPDMA QUEUED

Error 73 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 08 cf 56 00  Error: UNC at LBA = 0x0056cf08 = 5689096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 08 40 08 cf 56 40 00   2d+22:01:02.317  READ FPDMA QUEUED
  61 08 38 30 40 ce 40 00   2d+22:01:02.258  WRITE FPDMA QUEUED
  61 50 30 e0 3f ce 40 00   2d+22:01:02.230  WRITE FPDMA QUEUED
  61 08 28 10 bf 8a 40 00   2d+22:01:02.230  WRITE FPDMA QUEUED
  61 08 20 d8 30 58 40 00   2d+22:01:02.230  WRITE FPDMA QUEUED

Error 72 occurred at disk power-on lifetime: 13958 hours (581 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 08 08 cf 56 00  Error: UNC at LBA = 0x0056cf08 = 5689096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 08 20 08 cf 56 40 00   2d+21:59:56.097  READ FPDMA QUEUED
  61 08 18 38 3f ce 40 00   2d+21:59:55.892  WRITE FPDMA QUEUED
  61 08 10 b0 61 2f 40 00   2d+21:59:55.865  WRITE FPDMA QUEUED
  61 08 08 a8 61 2f 40 00   2d+21:59:55.865  WRITE FPDMA QUEUED
  61 28 00 10 3f ce 40 00   2d+21:59:55.865  WRITE FPDMA QUEUED

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      3759         -
# 2  Short offline       Completed without error       00%      3757         -
# 3  Short offline       Completed without error       00%      3757         -
# 4  Short offline       Completed without error       00%      2783         -
# 5  Short offline       Completed without error       00%      2783         -
# 6  Short offline       Completed without error       00%      2775         -
# 7  Short offline       Completed without error       00%      2714         -
# 8  Short offline       Completed without error       00%      2698         -
# 9  Short offline       Completed without error       00%        47         -
#10  Short offline       Completed without error       00%        38         -
#11  Short offline       Completed without error       00%        38         -
#12  Short offline       Completed without error       00%         2         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.