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URGENT - paid 375 euros for server delivered in 120 seconds but nothing happened!


Me.B
03/09/2014, 13h41
As a new customer validation take a bit more time.

Good luck.

M B

fritz2cat
02/09/2014, 15h31
Citation Envoyé par angryUserUrgent
If you don't fix this order before 24:00 I SWEAR I'll never NEVER EVER do business with you,
after 6 years of loyalty this is the last drop.
Looks like you are a new customer

TBC_Ly0n
02/09/2014, 10h01
1 - We are not the OVH support team. It's a users' forum. Sometimes, an OVH guy reads it...
2 - The available in 120 seconds servers count is for information only. It has no legal value. This information piece does not exclude servers already assigned to users. So sometimes, the website mentions there are servers available whereas there is no FREE server for you. In fact, that's pure commercial mention you should not take for granted.
3 - A new server should never be so urgent. There is something you planned wrong.

Cetic
02/09/2014, 01h03
have you ever heard about "manual validation" ?

This is a random process who pick any order and put it in manual validation, by human.
with this, they insure that you are real and order ok.

So be patient. perhaps someone will validate it this night or tomorrow...

angryUserUrgent
01/09/2014, 23h09
Hi, server ns324696, number 449502,
order at 17:30 today, nothing happened.
Called the italian support number at 18:00, got assured that will be delivered FOR SURE immediately.
Got the confirmation email at 18:14
received the INVOICE at 19:05 (invoice IT279765)
(but money have been taken from my credit card at the moment of the order)

... still the server doesn't appear in my manager !!!

Opened a ticket thru my manager at 21:43 ... still no reply.

This server should be delivered in 120 seconds !!!!!

This is very urgent, the price of the server is 207.99 euros per month, plus 99 euros for the installation.

If you don't fix this order before 24:00 I SWEAR I'll never NEVER EVER do business with you,
after 6 years of loyalty this is the last drop.